CANCELLATION & REFUND POLICY

• Cancel 24+ hours before class or private lesson to reschedule.

• Late cancellations and no-shows forfeit the session and are not eligible for account credit or refund.

• Class packs, prescheduled Courses or Camps and memberships are non-refundable.

• Courses or Camps are programs with predefined schedules and cannot be cancelled, rescheduled, or transferred once purchased.

• Plan/pack purchase does not automatically book a class.  Please review directions below if you have questions.

Cancellation & Rescheduling

• Sessions may be canceled or rescheduled up to 24 hours before the scheduled start time.

• Cancellations made within this window will receive:

  • Account credit (if applicable), or

  • The ability to reschedule without penalty.
     

Late Cancellations & No-Shows

• Cancellations made less than 24 hours before class start time will result in forfeiture of the session and are not eligible for refund.

• No-shows will not be refunded or credited.

• Class packs are non-refundable once purchased.

• Credits must be used before the expiration date listed at purchase.

• Unused sessions after expiration are forfeited and not eligible for refund.

• Sessions may not be transferred unless approved by management.

Cancellations follow the same window outlined above.

For recurring pricing plans:

• Memberships renew automatically according to the selected billing cycle.

• Cancellation requests must be submitted 3 days before the next billing date to avoid additional charges.

• Refunds are not issued for partial billing periods once charged.

• Unused sessions do not roll over unless explicitly stated in your plan details.

Members are responsible for managing their subscription via their account dashboard.

Purchasing a pricing plan or pack does not automatically reserve a class.

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After purchasing a pack:

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• Log into your account.

• Visit the Schedule page.

• Book your desired session.

• Your pack credit will automatically apply at checkout.

• Failure to book a session does not qualify for a refund.

Some VolleyLab training programs are offered as Courses or Camps, which consist of a set number of classes scheduled in advance over a defined period of time. When purchasing a Course or Camp, athletes are reserving a spot in the entire program rather than individual sessions.

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Course or Camp purchases are non-refundable. Because space in these programs is limited and reserved in advance, refunds cannot be issued for missed classes, schedule conflicts, or changes in availability after registration.  

Courses or Camps cannot be cancelled, rescheduled, or transferred once purchased.

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If an athlete is unable to attend one or more sessions within a Course or Camp, those sessions are considered forfeited and cannot be refunded or transferred.

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In the rare event that RVA VolleyLab must cancel a session due to circumstances such as facility closure, severe weather, or coach availability, a make-up session, credit, or alternative accommodation may be offered at the discretion of RVA VolleyLab.

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By registering for a Course  or Camp, participants acknowledge and agree to this policy.

If RVA VolleyLab cancels a session due to:

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• Weather

• Low enrollment

• Instructor availability

• Facility issues

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Participants will receive either:

• A credit toward a future session, or

• The opportunity to reschedule.

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Refunds may be issued at management discretion.

Refund requests due to documented medical issues may be reviewed on a case-by-case basis.

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Proper documentation may be required.

By booking a session, booking a course, booking a camp, or purchasing a plan, you agree to this Cancellation & Refund Policy.

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Initiating a chargeback without first contacting RVA VolleyLab to resolve the issue may result in suspension of booking privileges.